Privacy Policy

1. WHAT INFORMATION WE COLLECT ABOUT YOU

1.1. Information you provide to us

We may collect information when you:
Register for an account, create or modify your profile, fill out forms on our website, and so forth.
Contact us for product-related information, support, or other similar reasons.
Make purchase orders or execute purchases.

We also collect technical data (such as computer files) that you explicitly provide to us (e.g., via email attachment or alike).

1.2. Information we collect automatically

1.2.1. Your use of our applications, services, or websites

When you use our software (such as desktop, mobile, or cloud), contact support services, or visit our website, we may collect various information about your usage. This information includes the features you use, the links you click on, the type, size, and filenames you import into the application or upload to the services, and licensing details (such as license keys and product versions).

1.2.2. Device and connection information

We collect information about your computer, mobile phone, tablet, or other devices you use to access our applications or websites (such as the operating system, locale, time zone, and IP address). This device information includes your connection type and settings when you install, access, update, or use our services.

1.2.3. Cookies and other tracking technologies

Cookies are small text files that are stored in your computer's memory and hard drive when you visit certain web pages. We use cookies on our website to gather information on how and when pages on our website are visited, what our users' technology preferences are, and whether our websites are functioning properly.

1.3. Information we receive from other sources

1.3.1. Other users of our products and services

We may receive information about you from other prospects or customers who include you in communication (e.g., by inviting you to a meeting, adding you to email communication, and so forth). This information may include your name, job title, email addresses, and physical addresses.

1.3.2. Partners

We may receive information about you from our business partners, such as resellers and payment processing providers. This information may include your name, job title, email addresses, and physical addresses.

1.3.3. Third-party providers

We may receive information about you from third-party providers and publicly available sources (e.g., social media platforms), including job titles, email addresses, phone numbers, IP addresses, and social media profiles.

2. HOW WE USE THE INFORMATION WE COLLECT

2.1. To provide the services

We use information about you to authenticate you when you log in, enable you to use our products and services, and operate, maintain, and improve them.

2.2. To communicate with you about your use of our products and services

We use your contact information to communicate with you via email or otherwise to help you evaluate our offerings, confirm your purchases, remind you of expirations and due payments, respond to your comments, questions, and requests, provide customer support, and so forth.

2.3. For product development

We use collected information to gain insights into users' activities, experiences, preferences, and trends in order to prioritize our product development activities, improve our testing activities, and ultimately deliver better products and services.

2.4. To market, promote, and drive engagement with our offerings

We use your contact information and information about how you use our products and services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other websites. We may use information about you when you have given us consent to do so for a specific purpose. For example, we may publish testimonials or featured customer stories to promote our products and services.

2.5. To protect our legitimate business interests and legal rights

We use information about you to verify license agreement compliance and to execute our respective audit rights.

3. SHARING INFORMATION

We do not sell any information to third-party companies.

3.1. Users' community

Our websites offer publicly accessible community infrastructure (including blogs, forums, issue trackers, etc.). Any information you provide through this infrastructure – including profile information – may be read, collected, and used by any member of the public who accesses this infrastructure. Your posts and certain profile information may remain even after you terminate your account.

3.2. Third-party vendors

We may need to share some personal information with third-party providers to perform business operations. Third-party vendors we may share your information with may include (but are not limited to, as the list of required activities may change over time):

• Communication tools vendors (email, teleconferences, etc.)
• Customer support tools vendors
• Customer relationship management (CRM) tools vendors
• Marketing tools vendors
• Cloud computing vendors
• Payment management vendors
• Web tracking and analytics tools vendors

3.3. Legal requirements

We may disclose data if required by law in your country or ours, a subpoena, or to protect our legal rights.

4. LEGAL BASES FOR PROCESSING (GDPR Article 6)

We process your data based on:

• Contract performance (e.g., product access, purchases)
• Legal obligations (e.g., tax compliance)
• Legitimate interests (e.g., improving our products, security, business development)

5. DATA RETENTION

We retain personal data:

• As long as necessary for the purposes stated
• For up to 6 years for tax/audit compliance (if required by law)
• Until you withdraw your consent (for marketing data)

6. INTERNATIONAL DATA TRANSFERS

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Transfers only to countries with adequate protection levels (as defined by the European Commission)

7. YOUR RIGHTS (GDPR & CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict or object to processing
• Withdraw consent at any time
• Receive your data in a portable format
• Lodge a complaint with a supervisory authority

For California residents, you also have:

• The right to know what personal data we collect and why
• The right to opt out of the sale of personal data (note: we do not sell data)
• The right to non-discrimination for exercising your rights

To exercise your rights, contact us via: dpo@cadexsoft.com

8. CHILDREN'S PRIVACY

Our services are not intended for children under 13/16. We do not knowingly collect personal data from children.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Significant changes may be communicated on our website. The last update date is shown at the top of the policy.